Complaints Procedure

We want our service to meet your expectations. If you have a concern or complaint about any aspect of our service, we want to know what mistakes we made and identify how we can improve to ensure that we meet your expectations in future. Our aim is to learn from any feedback we receive and improve the service we provide to our patients. We will deal with complaints courteously and promptly and aim to resolve the matter as quickly as possible.

 

If you wish to make a complaint or simply let us know how we could have done better, please contact Sally Train, our Complaints Manager. You can contact Sally by calling, email, by letter or in person.

 

 

A full copy of our complaints procedure is on display in our reception area.